Shipping Policy

We're excited to create your personalised order and get it on its way to you!

Processing Times

As each item is custom-made, please allow 2–5 business days for us to create your order before it's shipped. During busy periods, processing times may be slightly longer, but we'll always work as quickly as possible.

Shipping

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details (where available).

Delivery times are estimated by the shipping carrier and may vary depending on your location and seasonal demand. While we do our best to dispatch orders promptly, we can't guarantee delivery dates once your parcel is with the courier.

Incorrect Shipping Address

Please make sure your shipping address is correct when placing your order. If you notice an error, contact us immediately. We'll do our best to update your details before your order is dispatched.

We can't be responsible for delays or lost parcels caused by an incorrect address provided at checkout.

Lost or Delayed Parcels

If your parcel hasn't arrived within the expected delivery timeframe, please contact us. We'll be happy to help track your order and work with the shipping carrier to resolve the issue.

Questions?

If you have any questions about your order or shipping, we'd love to help.

Email: customised4u@outlook.com.au