Refund policy

Returns & Cancellations

We understand that sometimes you change your mind after placing an order. If this happens, please contact us as soon as possible. While we can't guarantee changes or cancellations, we'll always do our best to help before your order goes into production.

As each of our personalised gifts is custom-made just for you, we're unable to accept returns or offer refunds once production has begun.

If your item arrives damaged or there's a fault with your order, please get in touch with us. We'll be happy to review the issue and arrange a replacement where appropriate.

For any questions or assistance, please contact us at customised4u@outlook.com.au.

My Order Arrived Damaged

We're so sorry your order didn't arrive in perfect condition. We know how disappointing it is to finally receive your personalised gift and find it's been damaged during delivery.

If your item has arrived broken or damaged, please get in touch with us as soon as possible. Send us your order number along with a photo or short video of the damage, and we'll review it and arrange a replacement as quickly as we can.

If you need any assistance please email customised4u@outlook.com.au.

We're always happy to help!

My order has arrived and there’s a spelling mistake

We want you to love your personalised gift! All items are made exactly as the personalisation entered at checkout, so please check the delivery note included with your order to confirm the details submitted.

If the spelling mistake matches what was entered when ordering, we're unable to offer a refund or replacement. However, if the error was made during our production process, please get in touch with your order number and a photo of your item, and we'll be happy to look into it and make it right.

I Need to Cancel My Order

If you've changed your mind, please contact us as soon as possible. We'll always do our best to cancel your order before it goes into production, but we can't guarantee this.

For the fastest assistance, please call us on 0439 865 410.

If you've placed your order over the weekend, please email us at customised4u@outlook.com.au, and we'll get back to you as soon as we can.

Once your personalised order has gone into production, we're unfortunately unable to cancel or refund it, as it's been custom-made especially for you.